Privacy Policy

Effective Date: January 1, 2025

ARV Services respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.  

1. Information We Collect

We may collect personal information from you, including but not limited to:

• Contact information: Name, address, email address, phone number
• Payment information: Credit card or other payment details (if applicable)
• Service information: Property address, service history
• Online information: Information collected through website cookies and similar technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and improve our services  
• To process payments and manage your account
• To communicate with you regarding your service requests and appointments
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To comply with legal obligations

3. SMS Communications

ARV Services utilizes The Customer Factor and Twilio to send SMS messages to our clients for the purpose of:

• Appointment reminders
• Service confirmations
• Service updates
• Marketing promotions (with prior opt-in consent)

By providing your mobile number, you consent to receiving SMS messages from ARV Services. Standard message and data rates may apply.

Opt-Out: To opt out of receiving SMS messages, reply “STOP” to any message. You will receive a confirmation message.

You can revoke your consent to receive SMS messages at any time.

We adhere to all applicable SMS messaging laws and regulations.

4. Information Sharing

We may share your personal information with:

• Service providers who assist us in operating our business
• Law enforcement or other government officials as required by law

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.  

6. Your Rights

You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. To exercise these rights, please contact us at (615) 200-8105

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will post any changes on this page.  

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at (615) 200-8105.